Delivery & Returns
For fast FREE UK delivery we send all parcels Royal Mail Sign-For or Special Delivery. International orders cost £8.00 via International Signed-For. When checking out use the drop down menu to choose delivery options. All parcels are insured by ASD until delivered and signed for.
Online Shop items will be delivered in 2 - 3 working days. On the rare occasions we are out of stock, you will be contacted via email with a delivery date. As we design and make the jewellery on the premises usually 7 - 10 days for your piece of jewellery to be delivered.
Please contact us if you would like an item for a particular date as we will always try our best to get the item to you within your timescale where possible.
If for any reason you change your mind about your purchase you can return your piece of jewellery to us within 21 days of receipt for a full refund or exchange. The item must be unworn and returned in the same condition as received. We may refuse a full refund if the item has been damaged or worn. Please ensure you keep your receipt as proof of purchase as we require a copy of this with your returned item along with original packaging and note if you would like a refund of an exchange. There will be a fee of £7.50 deducted from refunds on returned earrings for a cleaning and sterilisation process.
Unfortunately personalised items or items made to your specification cannot be returned for a full refund. Please contact us to discuss this in more detail firstname.lastname@example.org
Please be aware you are responsible for the cost of returning the item to us. We recommend Royal Mail Special Delivery which includes proof of delivery along with insurance (you must specify the correct cover).
You can also return items in person to our store. You will need to bring your original purchase receipt along with the original packaging.
If you are outside of the UK please consider customs charges for returning items to us, we do not cover these fees for you.
Terms relating to delivery and returns
Damage or customer negligence voids any rights you have to take advantage of our refund or exchange policies. If you return goods to us that are outside of our returns policy and your statutory rights do not apply, we will not refund you. We will return the item to you at your expense. If the item is returned again or you refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice.
These terms and conditions do not affect your statutory rights. For more information please visit: www.adviceguide.org.uk
Import duty & VAT for international customers
In the UK, Value Added Tax (VAT) is charged on many goods and services. If you are visiting from another country you may be entitled to a refund of the VAT on goods you buy from shops that offer Tax Free Shopping (also known as the Retail Export Scheme). The ASD website will remove the VAT accordingly during the payment process.
Tax Free Shopping allows international consumers outside of the European Union (EU) to get a VAT refund on goods they buy here and take home. It cannot be used for services.
Goods must be declared for Customs Duty in your home country. Customs Duty rates vary worldwide. Please check the UK HM Revenue & Customs website and also that of your home country for more information.
VAT Number 298970189